STORE POLICY

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Princess K Cosmetics Store Policy

 

1. Shipping & Processing

Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Time: Standard shipping within the U.S. takes 2-3 business days.

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Tracking Information: A tracking number will be provided once your order has shipped. Princess K Cosmetics is not responsible for delays caused by the carrier.

Incorrect Addresses: Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

 

2. Refunds & Changes

 

Due to the nature of our products, all sales are final. We do not offer refunds or changes to orders once they have been placed. However, if you receive a damaged or defective item, please contact us within 48 hours of delivery for assistance.

 

3. Damaged or Defective Items

If your product arrives damaged, send us an email with photos of the item and packaging at [support@princesskcosmetics.com] within 48 hours of receiving your order. We will review and offer a replacement or store credit if applicable.

 

Lost or Stolen Packages: Princess K Cosmetics is not responsible for lost or stolen packages once marked as delivered. Please check with your local carrier for assistance.

 

4. Order Cancellations

 

Orders can only be canceled within 24 hours of purchase. Once processing begins, we are unable to modify or cancel the order.

 

5. Payment & Security

 

We accept all major credit cards, PayPal, and other secure payment methods. Your payment information is encrypted and processed securely. We do not store or share credit card details.

 

6. Contact & Customer Support

 

For any questions or concerns, please email us at [your customer support email] or contact us through our website. Our team is available Monday- Friday, 9 AM -5 PM (EST).

 

Thank you for shopping with Princess K Cosmetics! We appreciate your support and look forward to serving you with high-quality beauty products.